RETURNS

CrepsRoyale's return policy lasts 14 days. please note, returns are no longer viable after this date has passed. This is excluding any products described as a final sale purchase, such products cannot be cancelled, returned or exchanged. You are responsible for ordering the correct sizing.

In order to return an item, it must be unused and in the same condition that it was received. All products must be returned in the same packaging as shipped to you and the receipt of purchase must be present.

To return your purchase or for any queries regarding a return, please email: info@crepsroyale.com

You will be responsible for your own postage and packaging costs for returning or exchanging your item(s) and shipping costs are non-refundable. We advise using express & tracked shipping for security purposes.

CANCELLATIONS

Please note that orders cannot be cancelled, all orders are final.

EXCHANGES

CrepsRoyale's exchange policy lasts 14 days. please note, exchanges are no longer viable after this date has passed.

Exchanges can only be offered on the same item as originally ordered in a different size. Items cannot be exchanged for a different product. for the product to be eligible for exchange, the product must be unused and in the same condition that it was received. Products must also be returned in the same packaging as shipped to you and the receipt of purchase must be present.

Due to limited supply exchanges are dependent on stock availability. to exchange your purchase or for any queries regarding a return, please email: info@crepsroyale.com

You will be responsible for your own postage and packaging costs for returning or exchanging your item(s) and shipping costs are non-refundable. We advise using express & tracked shipping for your own security.

SHIPPING

Our team’s priority is to get the item(s) you have ordered processed and into your hands as quickly as possible.

Once your order has been shipped, you will be notified via email with an order number and tracking information which can also be accessed via your account on CrepsRoyale.com. Shipping times may vary based on the method of delivery chosen and delivery location. International customers will be responsible for all taxes and duties associated with the shipment of their order.

Please note that all shipping times are in business days and that there could be a delay in processing your order if we encounter any issues with the billing information provided.

If a parcel has been sent back to our depot you will be held responsible for any duties. Should you fail to pay such duties, we will deduct the returns charge from any refund you are issued.

Please allow 5-7 days for processing.